Happy clients make our day
If you're about to pick a travel service company to help you with a trip to Russia, Ukraine or CIS countries, we know you have a choice out there. Many tour operators, visa and travel agencies will work hard to make your trip a success. At Go To Russia travel, we are never satisfied until you have the absolute best in your travel: price, services, and schedule. Our whole team always works overtime to make sure that before we leave the office every e-mail is answered and every order is fulfilled.
And we are so happy to know that we played a small part in successful international adoption, or safely delivered you to your Russian fiancé, or helped making your dream of walking through Red Square happen. Knowing this, and hearing back from you - always makes our day, and makes us proud of our work!
We can't say enough good things about our trip. It was so wonderful that we are hoping we'll be able to return next May or June. Thank you for all your help with the arrangements. The apartment was ideally located. We couldn't have been much more convenient to the Hermitage unless we'd rented a room in the Winter Palace. The apartment was perfectly comfortable. Everyone we dealt with as a result of your arrangements for us- guide, drivers, realty personnel- was thoroughly helpful and competent. The night at the Mariinsky Theater was a high point. The theater is so beautiful and our seats were right down in the very front row of the orchestra, better than we ever expected. If I had ordered orchestra front row seats on the internet, I would have paid more dearly. If we manage go back, we'll be hoping you can work the same miracle again for us. It will probably be January before we're ready to start new travel plans. I certainly will be back in touch with you once we figure if we can manage a return trip in 2005. In the meantime, I can think of only one loose end. I believe I can get some Delta skymiles credits for our trip. What do I need to do to make this happen? This trip was a real dream come true for me and happily my husband was thoroughly hooked as well. Our daughter and niece loved the trip too, but are not likely to be able to repeat it anytime soon.
Thanks again for your help.
Usually, people do not forget to complain, when something is not up to their expectations. Rarely, do people take the time to thank someone for outstanding service.
I just wanted to thank you and your staff for your prompt, expeditious, no nonsense/no excuses service. Based on my 3 years experience of dealing with your company, I would not go to any other agency for assistance.
I have gotten visa to Russia 3 times, Ukraine -once, hotel reservations several times. Your staff really knows what customer service is about.
I have already sent another person to your agency and she just got her visa on Friday ( in 3 days). She was equally impressed.
Just wanted to thank you and your staff once again for your assistance. Feel free to put my comments on the web if you choose to do so.
Mr. Ilya S. Veytsman
Director of International Sales,
Celltech Pharmaceuticals, Inc. - USA
I want to communicate to you how impressed I am with your service. I have just received my third visa to Russia using your service and each visa came to me by Fed Ex exactly when you had said it would. I have twice used your services at the Moscow office for travel related issues while in Russia and have received equal service and professionalism. Wow, customer service like this and consistently too......what a concept. Thank you!
THANK YOU VERY MUCH !! ALSO IF ANYONE ASK ME ABOUT GOING RUSSIA I WLL POINT THEM TO YOUR COMPANY FOR YOUR HELP!!!!!
You guys have been super to work with. Please feel free to use me as a reference in the future.
Thanks for your help in getting the Higgins party taken care of during their short Moscow stay. Also thank Barbara too for her help on the Kras Air and coordinating with you on the delivery. Made it easy on me and the client really appreciated the efforts.
Thank you for your excellent services. Our two Russian visas arrived three days early!
Our visas for Russia arrived today - one day ahead of schedule, in spite of the Labor Day holiday! I really appreciated your quick service and your helpful response when I had questions. I will certainly recommend you to others as well as use your services in the future if I have the opportunity. I also intend to write to the Lonely Planet guide about our experience - they suggested it wasn't really necessary to use a visa service.
Again, thank you for your excellent service.
In reference to my clients Tahmassian (2) & Nishanian (2) land package to St. Petersburg, I want to express my gratitude and thanks for a very professional job. I was very impressed and I am sure my clients will have a great time. I also want to thank you for the prompt remittance of our commission check which I just received for the above. Usually we have to call tour operators over and over to get our commission, but I received yours before my clients departure. From now on Go Russia Travel is to be considered only by our office for my clients needs. Thanks again and have a nice long weekend
The Travel Escape,Inc.
Thank you. Like I've told Kestutis and Dimitri, your customer service is excellent. This is the second time that I have used you this year and you guys just get the job done. Let me know if you ever decide to fix cars for a living.
Thank you very much for your Visa services and the $20 refund for the voucher. I have recommended GoToRussia to many friends, and will soon be using your services again.
Dear Go To Russia:
Thank you so much for your promptness and efficiency. I received my visa last Friday and everything seems in order. The whole process was painless and quick and I will definitely recommend it to friends & colleagues.
Thank you so very much !!!! .... Your company is so great for me for my visit to Russia...and...Natalie....!!!! thank you so very much.......!!!! have a great day and future for yourself....!!! ..I really appreciate all of " GoToRussia" staff.......as well as yourself....!!!
I just want to say thank you for your nice service & caring about the customer of your company, thanks for your correspondence, I feel you done a great job, regarding my VIP service.. have a nice day.
Just a note to say thanks. Your service from was a great value on my recent trip to St.Petersburg.
Just wanted to let you know that we received excellent service from the transfer you set up for us on our trip to Moscow. The person was on time both at the arrival and the return. We are very pleased with your company and will recommend it highly to our friends. We also were very satisfied with the visa service you provided us. Thank you for your help!!
I used your service to get a visa and a ticket to Kazan, Russia back in December of 2001. I came into your office and visited personally. Your service was flawless.
I will be contacting you again in a few months for help with another trip.
Thank You very much.
Please let me introduce myself to you. My name is John Abbott and I live in Detroit, Michigan. In June of this year I took a trip to Russia to visit Moscow and Saint Petersburg. Before I did anything I had the good fortune to come across your web site and got my visa and a voucher through your Atlanta, Ga. office. I would just like to tell you that I was more than pleased with the service, helpfulness, courtesy, and professionalism of your Atlanta staff. I would also like to mention one of your employees in particular and that young lady is Andrea. As I am not a seasoned traveler and have never gone overseas before, Andrea was a tremendous help to me with her knowledge of documents required for international travel regarding entree and exit of a foreign country.
I am certain you know, Dimitri, that this young lady, Andrea, is a valuable asset to your company. I would be grateful to you if you would thank Andrea for all of her help and for the patience she showed me over several phones calls I made to ask questions about different things I wanted to know. In my future travels to Russia or any Eastern European destination of coarse I will GoToRussia.com first. Thank you for your time in reading this note.
Thank you very much for your fast service on our visa and tickets. We received the tickets yesterday and the visa today. We will definitely use your service on our 2nd trip to Russia to complete our adoption.
I want to thank everyone at GTR for the fine service that was provided to me for my trip to Russia.This is ths second time that I have used you'r service and I will contuniue useing it,and telling my friends.VIP was great!! saves time too..I wish you all well and thanks again..C.J. Thank you Dimitri! You are giving the best customer service in the whole US. Good way to go!!
Dmitri, Your professionalism and pursuit for justice have made us feel much better. Thank you for any refund in this matter. It is a great gesture on your part and will make us reconsider gotoRussia for future travel plans.
Dear Dimitri Bogachev:
Thank You and your staff for all the service that you have provided for me. This has been so easy with all your help and support. Your names will not be forgotten and I will recommend your services to all that I know, who plan to travel abroad. Please extend my thanks to all the staff and I am looking forward to this vacation.
David L. Norris
Many spasibas for all your coordination for the services. I'm sure the trip to Moscow will be comfortable. I'm looking forward to using your company again in the future.
Hello. This is Taiichi Fox. I just wanted to thank you for setting up my trip. I had a wonderful time in Moscow. Hotel was very nice too. I will ask you when I go to Russia again sometime in the future. Thanks again and have a good summer!
This is a late thank you for your help with finding a hotel and transfers in St.Petersburg for my group on June 5. The Sovetskaya was as you described it and totally acceptable to my group. We enjoyed the location on the canal with an easy walk to downtown. Transfers also worked well. Again, thanks for your help.
I have returned from Moscow and want to thank you and the rest of the staff at Go To Russia for everything you did to help me. The trip was flawless. Nadia, my guide is extremely knowledgeable about Russian history, all the sights and knew exactly when to tell me to turn and look so the views were breathtaking. I will always remember Moscow and hope to visit again. Of course, I will use your services if I do.
Austa & Dimitri
I would again like to thank you both for your expedient responses to my questions and e-mails.
In addition, I will be sure to use your agency for all of my future travel arrangements when planning visits to Russia.
There is much I would like to experience and see.
Good News! Today in the post I have received the Tourist VISA from the Russian Consulate General in San Francisco. I now possess all of the necessary documentation for the visit to Omsk.
Thank you, Both
and I will be sure to give your organization the highest recommendations to anyone who is planning a visit to Russia.
Thank you so much...I am so glad I choose you to help me with this dream of mine to go to Moscow.. I truely believe you all are angels..:-).. I was a little anxious because I never have flown before not about going to Russia..but everytime I have a Question you always have a answer..Thank You..
I just wanted to thank you for your expert assistance with our recent travel to Russia. I was most especially impressed with the promptness and diligence in your communication. The Nevsky hotel was an excellent accommodation. I will most definitely use your services again if I travel to Russia.
I just received my visa from 'GoToRussia! Travel and am very impressed by the ease, speed and efficiency with which you handled my request. Thank you. Bolshoi Spaceeba!
I received the visas on 24/05/02, thanks for your prompt attention to this. I will recomend your Co to any body who is interesting to travel to Russia and obtaining the visas. And again, thanks you and your staff for everything
Have a nice day
Thanks allot for helping us with our trip. We had no issues. Everything ran very smoothly.
Our drivers and tour guides were excellent. Always on time, always willing to help out. They were great. We never had to wait one minute for them. The drivers took us out to our trains to ensure we were on the right train. The guides were very knowledgeable. Best tour I have ever had.
I can't wait to go back next year. Russia is an incredible country and the people were very nice.
Thanks again for all your help.
Republic Services, Inc
My husband and I used your services for visas and VIP service at the St. Petersburg airport. Everyone was very helpful and courteous. We were through customs and passport controls in less than 10 minutes. Also, we want to especially thank Dimitri for all his assistance. He and all your representatives were complete professionals. We will certainly use your services again and recommend you highly for international travel.
Tim & Susan
Sweet! Thanks a lot guys. I can't believe how smoothly everything went! I'm glad to see somebody really taking advantage of the new technology. I could upload my pictures, talk to the customer service, and even track my visa on-line! Good job
My friend and I just received our visas, on time to the day, as well as the vouchers for apt and transfer. We want to express our gratitude for your service excellence and competence, which is rare in today's market. Keep up the good work, we really appreciate it. You are making our trip a delight before it even starts!
Thanks to all at "Go To Russia Travel" My trip went very well. I did not have any visa or travel problems. The staff at your agency is to be commended for an excellent job. I would recommend your services, and I will use them again. All my arrangements were handled professionally and expeditiously.
Thank you, Brenna!
Wow am I impressed with you! I was crossing my fingers we might get this together by tomorrow- and here you did it today! (My friend emailed me that he'd received the fax.)
I won't bore you with the details of what horrible customer service I've experienced lately. Thank you for distinguishing yourself from the rest.
I'm feeling so much better and it's due solely to your (and I imagine your colleagues') competence.
Yes! I received my train ticket by mail and I want to thank you for all your help! I couldn't have done it without your cooperation and I will use your services in the future and will recommend you to my friends. It's a great service you offer and I am sure you will have continued success.
I want to thank you very much for the services. My next day arrival: VIP services person and the driver met and took me to the Aerostar hotel. You made my late arrival so much easier. The Aerostar was excellent. They were most gracious to my girlfriend and the room was quite comfortable. On my return your driver met us at the train station and he was quite good. Again the VIP service was helpful and the lounge a blessing as we had to wait 6 hours due a flight delay. I had a most enjoyable trip and came to really like Russia and particularly Penza where I may have been the only American.
Again thank you for your excellent service.
Regards, Russ Burton
Thank you for your excellent service. I have used your Moscow office, and it has been wonderful. The best of luck in your expanding services.
Judith Shapiro Hainline
Thank you for your help, I really appreciate how kind you guys are. I am receiving mail from another group also. Hopefully when it is all said and done I will get tons of information! Thanks again!
I just wanted to thank Alex, Brenna and crew for their excellent help during my last trip to Russia. At the last minute, I had to cancel my hotel reservations in Moscow, buy a ticket for travel to Ufa and switch my Sheremetyevo-hotel transfer to a Sheremetyevo-Domodevo transfer. This all went off without a hitch and I really want to compliment you folks on your professionalism. The next time I go to Russia, I will definitely come to you!
Thanks again - you guys were awesome!!!
They were great – I was a very difficult customer, having to change my flight several times and constantly bugging them to get me the shortest flying route (I hate to fly!) and they were the soul of patience with me. When we got to Moscow, they had a driver pick us up and take us around to see the sights, as we had about 12 hours until our flight to Perm. I would not hesitate to use them again!
Have any of you used Go To Russia, the travel agency in Atlanta? I would love to hear any positive or negative experiences. I have enjoyed looking at their website http://www.gotorussia.net and found it very informative. Also I have been calling various travel agencies to get a ball park price range for airfare. They were very nice to me on the
phone answering all my questions. So far I've been impressed with them, but I would love to hear from folks who have actually used their services.
I have been looking into travel agencies, which could handle our flight to Russia plus our domestic flight in Russia. A number of families who have used our adoption agency have used All Ways in NYC. Due to our adoption agency's policy we will have to use them for our visas. So far, All Ways has not been very helpful to me. When I called to ask some questions such as ball park airfares for our travel season, their policy was not to talk to me on the phone, but for me to fill out an inquiry form on their website. I did so 2 weeks ago and have never heard from them. Any of you had any positive or negative experience lately with All Ways?
Thanks a bunch for your help. Janet
hoping to travel to Khabarovsk, Russia in May ;-)
Rather than asking about airlines, you should ask about travel agents. Some of them, such as www.gotorussia.net are very good at finding low fares for people adopting from Russia (or not). The adoption fares are not always the lowest fares.
Dear Dimitri and Renata,
Got my VISA for Russia and my tickets. You folks are sincerely a grade above other travel agencies and will drop you a short note when I get back.
Thanks very much for all your help.
I want to thank you very much for sponsoring my visa! I had the time of my life. Nothing can compare. It was so easy with your help!
Thank you for your prompt handling. If I have an opportunity to use your services in the future I will be sure to come to your organization instead of using any other organization.
I received my Visa on Saturday. I was surprised and pleased. Thank you very much for the ease of processing service you provided.
Dear Go to Russia,
I wish to inform you that I have received my visa to the Ukraine today. Before, I was not sure that I would be able to obtain a visa before the travel date that I wished to depart, but your expedient service exceeded my expectations. Thank you very for your services and I hope to enjoy myself in the Ukraine. I look forward to using your services again in the future.
Dear Mr. Khodorkovsky:
I genuinely appreciate your prompt reply! Thank you SO much for your prompt attention to my needs.
Now I can rest easy that I know that this important matter is in your VERY capable hands. If all goes well, i.e., I receive my visa no later than Jan. 24 AND it is accepted without difficulty in Moscow, then I will be VERY happy to recommend your friendly, timely and efficient services to everyone who may have need of same!
Again, my deepest heartfelt thanks are extended for such fast and efficient service!
Wesley Joseph Brummitt
YAY!!! Thank you SO much! I am thrilled. Can you tell me the exact cost of the tickets?
We truly appreciate all your help! You've been great.
I just wanted to say thank you for your service to provide us with the tickets for our trip. We got them yesterday with help from Alex when you're sick last Friday.
Thanks again, and say “hi” to Alex.
Mari Fujiwara and Brad Miller
Thanks Renata! I really appreciate your help in getting us plane tickets! You were very patient in answering my many questions. Our tickets arrived Tuesday. Thanks for the cute key chain!
I just want to say thanks to you and your staff, your service was great.....My rides were right on schedule he had my travel tickets upon my first arrival etc. I will definitely use your service again in the near future......again thank you !
You are a genius. An angel. As soon as I receive the OK from World Partners Adoption, I will fax to you the credit card payment form. Are you interested in helping with any hotel reservations in Frankfurt?
Just wanted to say thanks for your recent help. I have recommended Gotorussia.net to several friends who travel to the FSU.
I want to thank you again for the arrangements you made for our trip to Russia. The Lufthansa flight was very comfortable, and all the transfers to and from airports worked perfectly well. It was very convenient having an English-speaking guide and a van just for our small group of eight. The drivers were prompt and patient and the guides well trained. We went to all major museums and the side trips from Moscow and St. Petersburg were very pleasant and educational. We also were lucky to see one of the last performances in the Bolshoi before they closed the theater for renovations.
My students were overwhelmed by the whole experience and they all plan to go back to Russia some time in the future.
As the tour director, I feel very confident that your Russian partners are able to organize and customize trips for any kind of groups. I'm already planning to take another group (probably of senior citizens) next year.
Thank you again,
Instructor of Russian
The University of Tennessee, Knoxville
I want to thank you for the service you have given me. I went to Ukraine, Kiev and met the most wonderful person.
Joseph Q Dedman, FE/EIT
I just sent my wife back home to visit her family, (her grandmother was recently diagnosed with brain cancer), in Blagoveshchensk. I arranged all of her and our 3 1/2 year old daughter's domestic travel within Russia with the Go To Russia company in Atlanta, GA. They arranged transport between Sheremetyevo 2 and Domodedovo, delivery of her domestic tickets, hotel stay and flight itinerary and it went off without a hitch and my wife is safely with her family in Blagoveschensk.
So, if you ever need to arrange for travel, I give Go To Russia a "Thumbs UP".
www.gotorussia.net and also www.intelservice.ru
Shane and Natasha Pyle
Pyle Financial, Inc. 800-553-9050
Thanks to you, Dimitri and your staff for making my Ukrainian vacation a possibility. As you could have surmised I've been corresponding with someone (Lena) for about eight months now, and I went to Kiev not only to have a much needed long distance vacation, but also to finally meet the person (and people) I've been corresponding to from a distance. Nearly everything went off without a hitch. The weak point of my trip was, as usual, JFK airport. If I could route around that nightmare I would.
I appreciate your services, and will continue to use them in all future travel excursions that take me into the CIS.
Thank you for your continued exemplary service.
My husband and I adopted our daughter from Kazakhstan last July and used your services for airline arrangements and visas. I was so pleased to get your newsletter. You were very helpful when we made our arrangements, and we recommend you often to other adoptive families.
Thanks to all who helped arrange our visas and travel plans to Russia for October 28 - November 3. Everything went very smoothly. We had a fabulous trip!
We were very impressed by the service provided by Austrian Airlines.
Don and Joy Burgoyne
Alex and Aushra,
Thanks so much the trip went Great. I will call you in about 6 to 8 weeks to go back and pick up our son!
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